Online Booking Terms and Conditions
The terms and conditions detailed below apply to all online bookings at www.hartnollhotel.co.uk or via the hotel phone booking service or via email.
When you make a booking, your contract (which shall include these terms and conditions) will be with Hartnoll Hotel, Bolham, Devon, EX16 7RA (referred to in these terms and conditions as "Hartnoll Hotel").
All rates featured on the Hartnoll Website are offered subject to availability and Hartnoll Hotel reserves the right to refuse any booking for good reason.
All prices shown online are in £'s per room per night (unless otherwise stated) based on 1 or 2 people sharing a twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. These rates apply to pre-booked leisure stays only.
All prices include Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Hartnoll Hotel that you irrevocably authorise Hartnoll Hotel to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
What the Price Includes:
Website prices include twin or double bedrooms with colour TV, direct dial telephone and private en suite bathroom and breakfast.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Sunday through to Thursday nights and weekend rates apply for Friday and Saturday Nights.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Children from the ages of 5 to 16 will be charged at £20.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken), when sharing a room with 2 paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Feature rooms are excluded from this offer. Children staying in their own room will be charged at the full rate.
At our hotel, baby sitting services are not provided.
Guests with Impaired Mobility:
Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met.
Please call the hotel direct for details.
Some of our Gate House rooms are able to accommodate dogs, small dogs are £5 and large dogs are £10. Please call the hotel direct for details.
Car Parking is FREE at the Hartnoll Hotel.
Checking In and Out:
Arrival and Departure
Hotel rooms are available from 14.00 hrs on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.
Book on-line at www.hartnollhotel.co.uk.
Our Central Reservations Team (01884 255 777) is available to take your booking 7 days a week.
If you make a booking through Hartnoll Hotel Reservations or direct with the hotel, you will be asked to guarantee your booking with a valid debit/ credit card.
Deposits and Pre-Payments:
Deposits and pre-payments are required for the rates featured online at a rate of £25 non refundable deposit or full rate if less than 72hour booking. (unless you are settling your account in cash - see under 'Balance of Monies Outstanding' below). However, you will be asked to guarantee your booking with a valid credit or debit card. Outstanding balance is taken on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See under 'Cancellations and Amendments' below for details on cancellations.
Balance of Monies Outstanding:
Prior to your departure from the hotel you will be required to settle your bill.
On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Hartnoll Hotel accept all major credit/debit cards, including MasterCard,Visa but NOT American Express.
Cancellations and Amendments:
All cancellations must be made in accordance with our cancellation terms.
A NON refundable deposit of £25 is required upon booking a room at the hotel. 7 days prior to any booking then full payment is required. If cancelling within days 7 full payment is required.
Whilst every effort is made to fulfil any particular requests, which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
* accept the changed arrangements as notified; or
* make alternative arrangements with Hatnoll Hotel; or
* cancel your reservation and receive a full refund of any monies which you have paid to Hartnoll Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
Complaints or Comments:
Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing within 14days of your stay to Hartnoll Hotel, Bolham, Devon. EX16 7RA
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Hartnoll Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.