Privacy Policy

Hartnoll Hotel Privacy Policy

The Hartnoll Hotel takes the privacy and security of your personal information very seriously and we are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect for you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.

For the purposes of Data Protection, the data controller in respect of all media for the Hartnoll Hotel is Simon English.

www.hartnollhotel.co.uk – by visiting our website you are accepting and consenting to the practices described in this policy.

How we use your information

This privacy policy informs you about what to expect when the Hartnoll Hotel collects personal information.

We collect and retain personal data for a range of people.

Visitors to our website
People who enquire to stay at the hotel
People who contact us
People who enquire about meetings, events, weddings, etc.
People who respond to our promotional material
Job applicants and our current and former employees

This policy also provides information about

Disclosure of personal information
Access to personal information
How to contact us

How the Hartnoll Hotel collects information

Information you give to us by filling in forms on our website or by corresponding with us by telephone, in writing, email or otherwise. The includes (but is not limited to) information you provide when you enquire about a vacancy, event or meeting at the hotel, request quotations, register for email alerts, request literature, sign up to newsletters or enter a competition or promotion. The information you provide may include your name, address, email address and other contact information, financial information as well as other personal information and (if employing for employment) relevant information about your qualifications and work experience.
We may receive information about you from third party service providers; for example HRS, Expedia, Booking.com, Siteminder, The Booking Button, resulting from you searching for a service that we provide
Cookies; We will use session cookies to keep track of you whilst you navigate our website – www.hartnollhotel.co.uk ; prevent fraud and increase website security. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

People who contact us

We use a Customer Relationship Management (CRM) system (supplied by Avon Data Systems) to record details about you or contact you. This information is held securely on our servers at the hotel; Hartnoll Hotel, Bolham, Tiverton, Devon, EX16 7RA and in line with our retention policy. We shall take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We shall use your personal information to provide you with any information or services that you request or reply to any correspondence.

We shall use your information to send your newsletters, mailshots, email updates and special offers as deemed appropriate.

Emails

We monitor any emails sent to us, including file attachments for viruses and malicious software. Please be aware that you have a responsibility to ensure that any emails you send are within the bounds of the law.

We use (secure sockets layer) SSL to encrypt and protect email traffic. If your email does not support SSL you should be aware that any emails we send or receive may not be protected in transit.

Our emails use a cloud based storage system, all information is securely transferred to our severs hosted by Giamcom World Networks Ltd.

Third Parties Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. We recommend that you make yourself familiar with the privacy policy for any third-party website you visit.

Disclosure of Personal Information

The Hartnoll Hotel will never sell, trade or rent your personal information to others, however we may share your information with selected third parties including:

Fraud prevention agencies, other companies and organisations to prevent or detect financial and other crime.
Government or Judicial bodies or agencies to comply with our legal and regulatory obligations

How to Contact us

You may opt out of receiving our promotional material, including newsletters, mailshots and email updates at any time. You may also request for your information to be deleted from our records; we shall write to you within the given timeframe to confirm that this has been actioned.

Your may contact us in writing to update the information we hold about you at any time at the following address:

Hartnoll Hotel

Bolham

Tiverton

Devon

EX16 7RA

England

Telephone: 01884 252777

Email: frontdesk@hartnollhotel.co.uk

Changes to this Privacy Policy

We keep our privacy policy under regular review.

This privacy notice was last updated on 20^th June 2018

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Special Offers

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